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FAQ
How can I shop on Pink Cherie? TOP It's easy to shop with us. Simply click on the thumbnail of the item you want, then enter the quantity that you would like to buy. When you are done shopping, click on view shopping cart and enter your shipping and billing information and that is it. You are now done. Simple and hassle free. No sign ins or registering with us. What types of payment do you accept? TOP We accept Visa, MasterCard, American Express, Paypal and Pink Cherie gift certificates. No other forms of payment are accepted at this time.
International customers are required to enter the CVV code that is located on the back of the credit card for verification, as well as a contact phone number in order to ensure proper delivery. If we do not receive this information, it is likely that your shipment will be placed on hold. Will I get an order confirmation? TOP When will my order be shipped? TOP All orders are processed within 2-3 business days of receiving the completed order and payment. An automated email notification will be sent to you once your order has shipped.
We do not ship or deliever on Sunday or holidays. To see if your order has been shipped, click here: Pink Cherie Order Tracking How can I track my order? TOP Do you do international shipping? TOP We ship anywhere in the world for a flat fee of $40 for standard shipping. Standard shipping is only available for international shipping. All sales are final for international shipping.
Shipments that are outside of the United States may be subject to any import charges, duties, broker fees or taxes for which the customer is fully responsible for. Please contact your local customs office for any questions regarding these specific fees. What service do you use to ship out products? TOP Do you ship to APO/Military Locations? TOP Do you deliver to PO Box addresses? TOP Unfortunately, we cannot ship to P.O. Box addresses for security reasons. Am I charged a sales tax for my purchases? TOP Do you have a catalog? TOP Is there any reason my order may be delayed? TOP
What monitor settings should I have to best view this site? TOP Can you do any order modifications after an order has been placed? TOP Unfortunately at this time we are unable make any order modifications once an order has been placed. The only change that can be made is the cancelation of an order by simply contacting Pink Cherie via phone or email at customerservice@pinkcherie.com, immediately to cancel your order. I forgot to add my promotional code and I have already submitted my order. TOP Will you restock products that are displayed as out of stock? TOP Unfortunately an item can disappear from our stock very quickly due to the demand. We often do not restock the same item as we try to keep the latest in fashion and jewelry. What is your policy on backorders? TOP How do I sign up for Pink Cherie's newsletters? TOP I am not receiving any emails or newsletters from Pink Cherie...how can I get this fixed? TOP Your missing out on exciting sales, discounts, and news on the latest fashion styles if your not receiving our newsletters and we know that can be a pain. To ensure delivery of all our newsletters and emails, please make sure that your email software is not identifing emails from us as junk mail and in return are transferring our emails to your spam folder. To stop this from happening, add our email address of customerservice@pinkcherie.comto your list of contacts in your address book and you should start to receive emails from us just fine. I saw a product on a celebrity....how can I find it on your site? TOP Do you refund delivery charges? TOP Are gift certificates refundable? TOP I would like to do a return on my gift certificate...how do I go about doing that? TOP How do I place a return/exchange? TOP In the event you are unhappy for any reason with your product, Pink Cherie will do its best to satisfy you in the best way possible. We offer a 14 day return policy for all purchases made only within the United States. All Sale Items are final. International sales are final.
A return will be refunded to the original form of payment used when making the purchase. Please allow 2-3 weeks from the shipping date for the account to be credited and 1-2 billing cycles for the refund to appear on your credit card statemant.
To place a return simply fill out the return form accompanied with your order and mail it to us at P.O. Box 4617 Alpharetta, GA 30023. Also email customerservice@pinkcherie.com to let us know that you are requesting a return and a return number will be assigned to you. Please do not return an item without contacting us via email as we do not process returns without forward notice or return numbers. We encourage any customer requesting a return to get that package insured by the post office as we are not responsible for any lost items.
Since our items are very limited, we recommend that you do not exchange items as it is likely that the item(s) that you may want will no longer be available. In order to get the item you may like as quickly as possible, we suggest you simply place a new order and return the unwanted item for a refund.
We will make every effort to honor exchange requests provided the product requested is still available. To make an exchange, simply fill out the form listing the item you want to exchange with the item that you would like with your order. You will receive an email confirming that we are processing your return as well as you will recieve a second email detailing the availablity and/or shipping status of your exchange. There are no additional shipping charges for exchanges as each exchange is sent via standard shipping.
Please take into consideration that in the event that your exchange requires additional funds, the credit card initially used to purchase your order will be charged the difference. We are not able to accept personal check payments with your return. How do I make a purchase with my gift certificate? TOP Simply click on the link provided to you and your gift certificate is ready for you to shop with.
If you have recieved a gift certificate code simply shop as normal and at check out, enter in your gift certificate code/voucher. How does my wish list work? TOP How do I access a gift registry? TOP How do your sizes run for your clothing? TOP Take a look at our size chart as well as measurement chart to get an idea of how our clothes would fit you.
How to measure?
How does a Preordering work? TOP |
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